Email Support
Send us your issue
Include relevent information: e.g. platform (Tradovate/NinjaTrader/TradingView), what you imported, and what went wrong. Screenshots help.
Typical response: within 24 hours.
Frequently Asked Questions
Direct answers first. If you need help, email support.
Imports
Exports, duplicates, fields
How do I import my trades?
In the app, go to Settings → Data and import your CSV export.
Use your platform’s fills/executions report for the cleanest data. If you’re unsure which export to use, email support and include the platform name.
Billing
Plans, invoices, cancellation
What do I get for the Free plan?
The Free plan is designed to get you journaling quickly and consistently. Paid plans focus on removing review friction,
scaling to higher trade volume, and unlocking deeper analytics and workflow upgrades.
How do I manage my subscription or update my payment method?
Manage your plan, invoices, or payment method from the customer portal in Settings → Billing.
How do I cancel my subscription?
Cancel anytime in the customer portal (Settings → Billing). Cancellation takes effect at the end of your current billing period.
Security
Data protection
Is my trading data secure?
Yes. Your data is encrypted in transit and at rest, and we do not sell your trading data to third parties.
Bugs
Reporting issues
I found a bug. Where do I report it?
Email info@tradevia.app
with a screenshot and steps to reproduce. If it’s import-related, include the platform name and which export you used.